Privacy Policy
This Privacy Policy describes how ZeonGrow ("we", "our", "us") collects, uses, stores, and protects personal data when you use our website zeongrow-crypto.com and its associated services. Our goal is to provide you with transparency on how your data is processed within the scope of our online financial platform.
What data we collect
To enable you to access our tools and features for digital assets, Forex, CFDs, and stocks, we collect various categories of data. Identity and contact data typically include your full name, email address, phone number, and place of residence. Where applicable, we collect verification data such as identification documents as part of account management and legal requirements.
Furthermore, we collect technical identifiers and device data such as your IP address, browser type, and operating system information. When using the platform, we collect usage analytics, security-related logs, support communications, and trade-related metadata that provide insight into your interactions with the provided market data and tools. If payments or transactions are processed via our platform or our partners, we also process corresponding payment details.
Legal bases and purposes of use
The processing of your data is based on applicable data protection regulations, particularly taking into account the laws applicable in Switzerland. We rely on the fulfillment of contracts (e.g., for providing your account and our analytical tools), legal obligations (such as requirements for fraud prevention and anti-money laundering), our legitimate interest (e.g., to improve the platform and for security monitoring), and your explicit consent, if obtained.
We primarily use this data for onboarding, account management, authentication, and customer service. Additionally, the information serves to monitor system security, rectify technical errors, and develop our services as needed. Marketing communication is carried out exclusively based on your chosen preferences, and you can unsubscribe at any time via opt-out procedures.
Data disclosure and international transfers
ZeonGrow does not sell your personal data to third parties. Disclosure only occurs to trusted categories of service providers who are necessary for the operation of the platform. These may include hosting providers, analytics tools, customer support software providers, verification service providers, and payment processors.
As we operate in a global environment, your data may also be transferred to locations outside Switzerland or the European Economic Area (EEA). In such cases, we ensure that appropriate security measures and contractual guarantees are in place to ensure an equivalent level of data protection.
Data security and retention
We implement technical and organizational measures to protect your data from unauthorized access, loss, or manipulation. These reasonable efforts include encrypted data transmissions and strict access controls. However, we note that no method of data transmission over the Internet can guarantee absolute security.
We store your personal data only as long as necessary to fulfill the purposes stated in this policy or as required by legal retention periods. Thereafter, the data will be securely deleted or anonymized.
Your rights and contact options
You have the right to request information about the personal data we process. Furthermore, you may request the rectification, erasure, restriction of processing, or portability of your data. You also have the right to object to certain processing activities.
To submit such a request, please contact us using the contact details provided below or in our Terms of Use. Please note that for security reasons, we may require proof of identity before responding to privacy-related requests. We strive to respond to all legitimate requests within the legally prescribed timeframes.
Changes to this policy
ZeonGrow reserves the right to amend this Privacy Policy as needed to reflect technological or legal changes. We will inform you about significant changes on the zeongrow-crypto.com website or by email.